Class action filed against American Airlines for losing bags, and refusing to refund baggage fees

July 28, 2010 by

American Airlines has been hit with a $5 million class-action over lost bags and its refusal to reimburse the baggage fees it charged.  The lawsuit against American Airlines is the first since the airline started charging fees for handling and transporting luggage in June 2008, one of the first airlines to impose such fees.  The lawsuit was filed on behalf of Danielle Covarrubias of Pierce County, Wash., who paid a $25 fee for her single piece of luggage on a flight to Grand Rapids, Mich.  The bag never arrived, and the airline refused her demand for a refund of the baggage fee, the lawsuit says.

The case is interesting because it demonstrates that consumers can use the class action device to encourage large corporations to improve their customer service.

Steve Larson
An experienced trial lawyer who handles both hourly and contingent fee cases, Steve has expertise in class actions, consumer cases, antitrust litigation, securities litigation, corporate disputes, intellectual property disputes, unfair competition claims, employment matters, and disputes involving family wealth. Steve regularly represents individuals and businesses in federal and state court and has obtained class-wide recovery in multiple class actions. A veteran practitioner, Steve's clients value his creative approach to resolving complex litigation matters.

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