Like Comcast, Google Fiber is including class action waivers in its customer agreements

Posted on: June 22nd, 2016 by Steve Larson
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fine printGoogle Fiber has added new terms to its customer agreements.  Like other large Internet service providers, customers who want to sue Google Fiber must now instead submit to arbitration.  The Google Fiber terms were updated last week with a note that they now “require the use of binding arbitration to resolve disputes rather than jury trials or class actions.”

While the clause allows cases in small claims court, it otherwise forces customers to waive the right to bring legal actions against the internet service provider.  Arbitration must be sought on an individual basis, as the clause also prevents class arbitration.

Previously, the terms of service did not have the binding arbitration clause, though they did limit Google Fiber’s liability to the amount customers pay to use the services.  An e-mail sent to customers on June 14 says the new terms of service will apply unless they call to cancel service within 30 days. If customers do nothing, they will have “accepted” the terms at that 30-day mark. After that, customers who remain with Google Fiber have another 30 days to opt out of the new terms using the online form.