AT&T settles class action lawsuit with DSL customers

Posted on: April 12th, 2012 by Steve Larson
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 A class action settlement has been reached in a class action lawsuit against AT&T in the Court of Common Pleas For Cuyahoga County Ohio (styled Robert Schmidt v. AT&T and SBC Internet Services, Inc. d/b/a AT&T Internet Services Case No. 09-688788).  The suit alleged that AT&T failed to deliver DSL Service to its customers at the speeds promised and that allegedly AT&T breached its contracts with and defrauded some of its customers by limiting the maximum data speed that some of its customers could obtain to a rate below the maximum rate for the plan the customer purchased.  The settlement class includes current or former customers of AT&T who paid for DSL Service from AT&T between March 31, 1994 and January 27, 2012.

In order to receive any benefit from the AT&T & SBC Internet Services DSL Speed Settlement, class members must submit a valid claim form by May 31, 2012.  If AT&T’s records show that, for one or more months, the speed of your DSL Service was limited to a rate below the maximum rate for the plan you purchased, you may be eligible to receive $2.90 for each such month. If AT&T’s records show that, for one or more months, your DSL Service may have performed at speeds lower than certain speed thresholds specified in the settlement, you may be eligible to receive $2.00 for each such month. If AT&T’s records show that your DSL Service fell into both of the categories above for one or more months, you may be eligible to receive $2.90 for each such month. If AT&T’s Records do not indicate that you fall into one of the categories above, but you believe that your DSL Service has not performed at satisfactory speeds, you may still be eligible for a one-time payment of $2.00.

 Under the AT&T DSL speed settlement, AT&T has also reportedly agreed, for a period of 3 years, to monitor its current customers to ensure each is receiving speeds within his or her speed plan and, where necessary and practicable, AT&T will either address the problem or adjust customers’ billing plans if they cannot consistently receive those speeds.  For more information about the AT&T & SBC Internet Services DSL Speed class action settlement, visit the AT&T & SBC Internet Services DSL Speed class action settlement website:  dslspeedsettlement.com